IT Support Engineer / Technician

Job description:

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.

• Provide operational support to all departments, supporting and maintaining the Company's user and multi-platform server infrastructure and business applications.

• Able to assist the IT Support team working with the company's core technology (including laptops, desktops, servers, printers, PDAs, networks, internet connectivity, website, office/productivity and business productivity tools) with minimal supervision;

• Provide onsite IT operational support on countrywide area for Company customers, according with business needs

• Installs and optimizes HW/SW/Networking product and configurations at customer sites.

• Can perform desktop, server and networking IMACs and can diagnose and resolve most desktop and networking incidents.

• May diagnose and resolve product performance problems.

• Logging requests into Helpdesk tool and work within internal Service Level Agreements for case resolution

• Provide preventive and proactive maintenance on IT equipments;

- Improving his knowledge, and achieving Certifications according with Company business requests;


- Technical Bachelor’s Degree;

- Minimum 1 year previous experience in IT related and IT Support;

- Experience of networking in general i.e. IP, DHCP, DNS, administration and configuration of Firewalls, Routing, Web server configuration, VPNs, and wireless networking;

- Must have strong knowledge on fixing and troubleshooting printers, desktops, monitors, copy machines on hardware level;

- Certifications of any type of Dell, Lenovo, IBM, Canon, Xerox, Epson, Lexmark, Seiko, CISCO and Microsoft products (will be a plus);

- Good command of English, both written and spoken;

- Good organizational and prioritization skills;

- Capacity to communicate and collaborate effectively with Company’s clients;

- Task oriented and fast learner of new technologies;

- Driving Licence B category, minimum 1 year experience;

Benefits :

- Professional work environment;

- Professional growth opportunities in a competitive environment;

- Attractive compensation package;


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