Country-Wide Support
Romsys provides after-sales services and local technical support for all hardware, software, communication components and applications supplied to customers in 15 national points of presence.
Hardware and software maintenance services are provided according to Romsys standard procedures and to the ISO 9000/2000 quality standard.
Our customers can count on Romsys as a trustworthy, local partner for their day-to-day business and, as their business develops, for more complex projects such as systems enhancement, process improvement and new application development.
Support Services
- Single point of contact
- Maintaining & support for company’s core technology
- Preventive maintenance
- Performance tuning & monitoring
- Data & OS backups
- Patch & Upgrades Management
- Hardware, OS & application software
Service Level Agreements
- Tracking of call status
- On site / remote support
- Emergency support outside regular business hours