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Country-Wide Support

 

Romsys provides after-sales services and local technical support for all hardware, software, communication components and applications supplied to customers in 17 national points of presence.

Hardw are and software maintenance services are provided according to Romsys standard procedures and to the ISO 9000/2000 quality standard.

Support Services

  • Single point of contact
  • Maintaining & support for company’s core technology
  • Preventive maintenance
  • Performance tuning & monitoring
  • Data & OS backups
  • Patch & Upgrades Management
  • Hardware, OS & application software

Service Level Agreements

  • Tracking of call status
  • On site / remote support
  • Emergency support outside regular business hours